Terms & conditions
Terms and Conditions -
1.1 All clients will be deemed to have accepted Muddypaws terms and conditions (as laid out here) on signature of the contract.
1.2 Muddypaws will not confirm any booking until a consultation has been carried out with the client and the contract, with full details of client requirements, has been signed by the client.
1.3 Full payment for services (agreed either at time of booking or subsequently) is to be made within 7 days of receipt of invoice or, by the date specified on the invoice (for dog walking clients) via cash, cheque or bank transfer. If payment is not made within this time 2.5% of the total bill will be added for each day that payment is overdue.
1.4 The client must provide all items necessary for pets to be adequately cared for in the client's absence. (i.e., food, medication, leads, tags, collars, cat litter etc). Should pets require any additional supplies whilst in the care of Muddypaws, these will be purchased and added to the bill.
1.5 If it is necessary for keys to be picked up and/or dropped off in order to complete an assignment charges will be applied for each trip.
1.6 The client must provide Muddypaws with the name and contact number of someone capable of making a decision relating to the pet(s) in an emergency. If the contact is not available Muddypaws reserves the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal.
1.7 The Client is responsible for the full cost of treatment of any injuries or illness that their dog receives while under the care of Muddy Paws Dog Services, together with any associated costs e.g. call-out charges. The Client authorises the staff of MuddyPaws to seek such veterinary advice and/or treatment as they deem necessary; where possible this will be carried out by the Client’s usual/preferred Vet, but this cannot be guaranteed (e.g. in an emergency) and the Client accepts that the staff of MuddyPaws may at their discretion use any registered Vet. The Client agrees to pay all such costs immediately upon pick-up of their dog, or by agreement with the proprietor.
1.8 Muddypaws must be alerted to any behavioural problems with their pets at the time of booking. Failure to do so may result in additional charges or cancellation of any future contract.
1.9 Although Muddypaws holds Public Liability insurance, wherever possible pets should be insured by the client. Muddypaws reserves the right to refuse a booking for any animal which is not insured.
1.10 Muddypaws will care for your animal as you would, and whilst we will make every effort to ensure your pet is well looked after in your absence, Muddypaws cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.
1.11 The Client is solely responsible for any and all harm or damage caused by their dog while it is under the care of Muddypaws, or is using any other services provided by Muddypaws, and agrees to indemnify Muddypaws in full against any liability arising from such harm or damage to third parties.
1.12 The Client agrees that, in admitting their dog, Muddypaws has relied on the Client’s representation that their dog is in good health and has not harmed or shown aggression or threatening behaviour toward any person or any other dog.
1.13 All dogs will be subject to an initial assessment by Muddypaws staff prior to using Muddypaws Services. Muddypaws reserves the right to refuse admission to any dog deemed in their absolute discretion to be, or have the potential to be, dangerous or disruptive.
1.14 Muddypaws offer services where dogs co-mingle in groups and the Client accepts that during the course of normal dog play their dog may sustain injuries. All dog play is carefully monitored to avoid injury, but scratches, punctures, torn ligaments, or other injuries may occur despite the best supervision.
1.15 MuddyPaws will only let dogs off the lead once an ‘off the lead consent form’ has been signed, and will remain at the discretion of Muddypaws staff.
1.16 Muddypaws reserves the right to refuse admission if the Client fails to provide adequate proof of vaccinations (including bordetella), or the vaccinations are found to be expired or ?otherwise incomplete.1.17
The Client accepts that even though their dog is vaccinated against Bordetella (Kennel Cough) ?there is a chance that their dog can still contract Kennel Cough. The Client agrees that they will not hold Muddypaws responsible if their dog contracts Kennel Cough while attending.
1.18 The Client agrees to take any necessary measures or precautions to ensure that their dog is continuously free of contagious, infectious, or otherwise communicable diseases. The Client further agrees to notify Muddypaws immediately of any infectious and/or contagious disease or conditions their dog has been exposed to or is affected by. Such diseases and conditions include, but are not limited to: Distemper, Hepatitis, Kennel Cough (Bordetella), Parvovirus, Corona virus, worms, Lyme disease, Fleas, Pregnancy, Infectious Skin Diseases and Intestinal Parasites. Muddypaws reserves the right to refuse admission until satisfied that the condition is resolved.
1.19 The Client consents to their dog being photographed, videotaped, and/or used in any media or advertising by Muddypaws without prior approval. All such media remain the property of Muddypaws.
1.20 The Client agrees that Muddypaws is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other item left with their dog.
1.21 The Client agrees to ensure their dog has not eaten in the hour before pick up by Muddypaws to ensure sufficient time to digest food before any exercise or play. Failure to do so may result in the potentially life-threatening condition Bloat (Gastric Torsion).
1.22 The Client agrees that, by signing the key holder waiver form this will indemnify Muddypaws in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances.
1.23 No variation of these Terms and Conditions will have effect unless confirmed by Muddypaws in writing.
Dog Walking 2.1 Cancellations - for cancellations of walks for a period of 1 week or more one months notice is required. For cancellations of 1 or 2 days walks a weeks notice is required. If the required notice is not given charges will be applied in full for the cancelled period.
2.2 All dogs being exercised must be fully vaccinated and on a regular flea and worm control regime.
2.3 All dogs being walked will undergo a trial period to ensure that they are adequately trained and socialised
.2.4 Muddypaws reserves the right to cancel the contract at any time & with immediate effect if the dog does not respond well to the walker and/or other dogs.
2.5 All dogs will be exercised on a lead unless prior agreement has been reached with Muddypaws and a disclaimer form has been signed.
2.6 The walker will apply personal judgment and cut short a walk if necessary because of extreme weather conditions (ie, heat, thunder storms) for the safety of both the dogs and the walker.
2.7 If dogs require a quick towelling off after walks towels must be provided and left by the front door.
Pet Feeding3.1 Any cancellations must be made more than 48 hrs in advance or the full rate will be charged.
3.2 Muddypaws will make adequate steps to ensure your home is safe and secure in your absence, however Muddypaws cannot be held responsible for any burglaries or accidents caused by your pet(s).
3.3 The client must provide all items necessary for your pet to be adequately cared for in the clients absence.